Ads Not Loading, Playing, Etc.
If you are having trouble viewing ads on your mobile device, there are a few things that can help:
- Please try restarting your device.
- Make sure you have a stable/strong connection to the Internet (WIFI is recommended).
- Ensure you don't have too many apps running in the background.
- Check to see if there are any privacy/developer settings on your device that restrict you from viewing ads.
- Check that your Internet provider/region does not restrict ads, or your modem/provider doesn't throttle ads or ad content.
- Verify that ad blockers are not turned on.
- A fresh installation may resolve these issues - enable Kongregate cloud saving first
If you are still having ad-related issues, please contact us and we can help troubleshoot.
No Ads Available
There may be times where you receive the message that no ads are available. TMNT: Mutant Madness uses a 3rd party ad server that pulls from a 'pool' of ads available for your region and language. That pool can become empty from time to time, but will be replenished after a short wait.