Having trouble accessing your account? We can help!
👉 If you have previously saved your game to a Kongregate account, try using your Kongregate login to restore your game progress.
👉 If that doesn't work OR if you have never linked your game to Kongregate, we can still help!
- Contact Us with the following information:
- Your Character Name
- Your Player ID# (found in player profile, by clicking your portrait)
If you can't remember your Player ID#, don't worry-- we can try to find your account with other information. - List five strong heroes you have in your collection.
- The User ID# of the new account currently on your device. If you have not played through the tutorial long enough to get a User ID#, please do so and provide that User ID#.
- The Kongregate account name that you want to be linked to your game account (more information on how this works). If you do not already have one, please create one and provide the username in your ticket. You can register for free at www.kongregate.com.
- Use the same email address that is in your Kongregate account profile.
- To help keep your account secure, you must contact us using the same email address that is inside your Kongregate account profile.
- If you need to update your profile's email address, login at www.kongregate.com and use the ⚙️ button in the top right and click on Settings, click on Email Settings, update the email address box and click 'Update Address.'